Home | Troubleshooting |  Quick Setup  |  Cisco How to  |  Data Recovery  |  Forums   | Blog | IT Exam Practice | Services  | About Us | Chicagotech MVP  | Search  | Contact Us  |                  Laptop for rent: $35 per day plus $10 for additional day

rental
 

 

Case Study - Trojan and spyware block accessing the Internet

Situation: Small Company has a Linksys router connecting to the Internet. In the early morning, accessing to the Internet seems to work fine. After half hour or one hour, accessing to the Internet is slow and slower. Eventually, no one in the office can access the Internet. The temporary solution is reset the router or reboot all computers.

Investigation: 1. We checked and tested all hardware connections such as NIC and cabling. They are OK and they don’t have any issues to share files and printers.

2. TCP/IP configuration looks good too. Used nslookup to check the status of DNS and it looked good.

3. Network Monitor and the log of the router listed a lot of packets sent to the router.

Resolution: Based on the Network Monitor and log, we found the problem computer with many Trojan and spyware. After we cleaned the computer and install a firewall, they don’t have the same issue any more. A happy ending!

Post your questions, comments, feedbacks and suggestions

Contact a consultant

Related Topics

Troubleshooting Internet Access
Troubleshooting Spyware

Slow Internet Access - Case Study

 

 


 

 

Hit Counter   This web is provided "AS IS" with no warranties.
Copyright © 2002-2018 ChicagoTech.net, All rights reserved. Unauthorized reproduction forbidden.