Troubleshooting Exchange Issues
Cannot create a new mailbox
Common
Exchange Connectivity Issues
5.5.4 (Non
Delivery Reports)
All POP3/IMAP4 clients such as Outlook Express works while MAPI clients such
as Outlook doesn't
All MAPI clients such as Outlook works while POP3/IMAP4 clients such as
Outlook Express doesn't
Event ID 2103
- Global Catalog Servers Not Responding
Exchange
Troubleshooting Tools
No
one can send email to ameritech.net
The entries
under Public Folder are not synchronize
You do not have the permission to send on behalf of the specific user
The system cannot find the path specified
Post your questions, comments, feedbacks and suggestions
Contact a consultant
SYMPTOMS:
1.
You successfully create a new mailbox on your Exchange Server,
and then the Exchange Recipient Update Service updates the object.
However, when you use the alias of the new mailbox to resolve the mailbox in
Microsoft Outlook, Outlook cannot resolve the name, and you may receive the an
error message that is similar to the following:
The name could not be resolved. The name could not be matched to a name in
the address list.
2. You create a new user with mailbox. However, the mailbox does not appear
when you look for it in the global address list.
CAUSE:
This issue may be caused 1) if you specify the incorrect Exchange Server in
the domain Recipient Update Service settings; 2) if you specify no Exchange
Server at all.
Common Exchange Connectivity Issues
1. Host Name Resolution - make sure DNS is running, and Exchange A and MX
records present;
2. Protocol issues - the user has permission; appropriate protocol service are
started.
3. Firewall blocks transmission - use telnet to check the status.
For step by step troubleshooting receiving/sending email, visit this page:
http://www.howtonetworking.com/server/testsmtp1.htm.
5.5.4 (Non
Delivery Reports)
5.5.4 (Non Delivery Reports) are usually an invalid address.
All POP3/IMAP4 clients such as Outlook Express works while MAPI clients such
as Outlook doesn't
Cause: POP3/IMAP4 is disabled.
All MAPI clients such as Outlook works while POP3/IMAP4 clients such as
Outlook Express doesn't
Cause: MAPI is disabled.
Can't start NNTP and IMAP services under Exchange System Manger
Resolution: start them under Computer Manager.
Event ID 2103
- Global Catalog Servers Not Responding
Symptoms: After you install Exchange 2000/2003
successfully, the Microsoft Exchange System Attendant service may not start,
and you may receive the following Event ID: 2103 - All Global Catalog Servers
in use are not responding: There is no Recipient Update Service created in
the domain where you installed Exchange 2000 or Exchange 2003.
Cause: This issue occurs because no global
catalog server can be found in a domain which has been "domain prepped" by the
Exchange 2000/2003 Setup program. For the consultants, refer to case 0304JH.
Exchange
Troubleshooting Tools
1. Diagnostics Logging,; 2. vent Viewer; 3. Services Logs; 4. Dump Files;
5. Performance Monitor; 6. Network Monitor; 7. Messaging logs.
No one can send email to ameritech.net
Symptoms: you can receive the mails from ameritech.net and sbcglobal.net
while you can receive mails from both companies.
Cause: 1. DNS issue.
2. DNSBL.
For consultants, refer to case 112804GD
The entries
under Public Folder are not synchronize
Symptom: after moving the Public Folders from
Exchange 2000 to Exchange 2003 server, the users can see the Public Folder but
the entries or sub-folders under each folder.
Cause: The Replication under Public Folder
Properties is setup as Never Run.
For the consultants, refer to case 111004RL.
You do not have the permission to send on behalf of the specific user
Cause: You haven't grant Send on behalf
permission.
For the consultants, refer to case 111004CC
Set limit for message with
attachment
To size limits for messages with
attachment, you have many options. You can customize the settings for the
global settings, organization, a specific connector, a specific virtual
server, and an individual user.
For the consultants, refer to
091504EX
Troubleshoot SMTP
communication problems.
If you have problems sending email over SMTP, you may test the SMTP
connectivity by using Telnet on the sending server to connect to port 25 on
the destination server.
The system cannot find the
path specified
Symptom: If you look in IIS admin console, you may see red X's on the
Exchange folder.
Resolution: Restart the Web service. |