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Start a Remote Assistance Session from Windows Messenger
Use Remote Assistance via Instant Messaging
To start a Remote Assistance
session via Instant Messenger, follow these steps:
- Start Windows Messenger by
going to Start>All Programs.
- After sign in, in your
list of contacts, select a person who will offer the assistance. He or she
must be online also.
- Click Tools, click
Ask for Remote Assistance. If you are already exchanging messages
in the Conversation window, click the Invite button, point to To
Start Remote Assistance, and then click the contact you want to
invite.
- After your friend accepts
the invitation and starts to take control of your computer, you will see a
dialog box asking you to confirm permission. Click Yes if you want
to continue. Note: Although you relinquish control of your computer
temporarily, you retain control over the Remote Assistance session itself.
You can end the session immediately by clicking the Stop Control
button (or pressing the ESC key).
To offer the remote
Assistance via Instant Messenegr, performs the following steps to accept,
take control of remote computer:
- After receiving the
invitation, Click Accept in the instant message.
- A dialog box will ask for
the password to initiate the Remote Assistance session.
- Get the password from the
person who asks for the help, type the password and click Yes. When
the remote connection is established, the Remote Assistance session will
open.
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Related Topics
How to configure Remote Assistance without sending invitation
How to use Remote Assistance without sending invitation
Unable to log you on because of an account restriction
How to modify the remote Assistance Invitation
Three ways to use Remote Assistance
Use Remote Assistance via Instant Messaging
Use Remote Assistance via E-Mail
Use Remote Assistance via Sending a File
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